Return & Refund Policy
Thank you for shopping at bruttoy.com. Bruttoy.com is committed to your shopping satisfaction. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on returns and refunds.
Refunds And Returns For Conditions
Within 60 days after delivery of the product, if the product has the following problems, we will allow the return or refund of the product :
- The product is broken when you receive it.
- The product is not what you ordered.
- Quality issue during your application
If you meet the conditions above, you can record a video or images to prove the problem. And send it to service@bruttoy.com,Once we confirm that the products cannot work or the product is not what you ordered, we will arrange to return and refund.
If due to our reasons, the goods received are damaged or not correct, customers are not required to bear the shipping fee.
If you want to return or refund due to personal reasons, such as purchasing the wrong item, or no longer wanting the items, customers need to pay the return shipping fee within 60 days after delivery.
How to start your returns & refund?
Before returning, please contact us for return details and the correct return address. All returns for refund must be authorized by Smacoscuba within 60 days of delivery with a valid RMA Number, please contact us at service@bruttoy.com.
Please note that products must be returned in the original packaging and will not affect the second sale. Once the item arrives back at the warehouse for inspection, the refund process will begin.
RAM Numbers
Each order being returned must have a valid return merchandise authorization (RMA) number. Only one RMA number will be issued per order, if two or more products are being returned that are on different orders, each order needs a separate RMA number. Returns will not be accepted without a valid RMA number.
The RMA number will be valid for 15 days upon issue or receiving.
Timeframe For Returns & Refunds
- Returns are processed during normal business hours (Weekdays, 9 am-6 pm).
- You will receive a confirmation email from us after receiving your product within 24 hours.
- After receiving the product from you our Quality Assurance team will inspect the items to make sure they are unopened and in their original condition.
- Upon passing our inspection, a refund will be issued to you and you will be notified by email. Please be informed that it will take 3-5 business days to process the whole procedure after receiving the returned product.
- If your items fail the inspection, we will inform you about our decision that either we will send the items back to you at your own expense or destroy them.
- If you are approved, then your refund will be processed, and will automatically be applied to your original method of payment. It usually takes 3--5 business days to refund your account depending on the bank.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@bruttoy.com.
Exchanges
We only accept exchanges for those products that are damaged upon delivery or quality problems. If you would like to request an exchange, please contact us at service@bruttoy.com with a description of the damage or defect within 60 days of the purchase date.
ORDER CANCELLATIONS
If your item is currently in transit then unfortunately we are unable to cancel your order.
To cancel your order, please contact service@bruttoy.com or you can message us online & we'll get back to you shortly.
Note:
During sending us an email please write your:
- Your order number (you can find this in your order confirmation email)
- Your name (or the name of the person who placed the order)
- The email address you used to purchase the order
Orders will be canceled within 24 hours from when they are received.
Cancellation Timeframe
After your order cancellation is approved, you will receive an email confirming the cancellation and refund. Please allow 3-5 business days for your order to be processed by your financial institution.
Please contact us through service@bruttoy.com with any questions you have about our return and exchange policies. We are more than happy to assist you.